SHIPPING POLICY

  • Post Office Boxes are not accepted for delivery
  • When placing an order, the checkout system will provide a shipping cost for the goods. This cost is calculated according to the weight and dimensions of the goods. Ice Monster™ prefers to ship with Fastway Couriers, but reserves the right to use alternate shipping methods.
  • The goods are dispatched as soon as possible and  couriers used to get the orders to you. Orders from Vic, QLD and NSW are generally delivered within 2 or 3 days after dispatch. Other states may take a couple of days extra.
  • If the courier attempts delivery and the customer is not present to sign for the delivery the order may be returned to us in which case the delivery fee will not be refuinded but we will refund for the item when returned to us by the courier.
  • If items need to be returned to us after gaining an authority from us the cost will be paid by the customer for both the return and redeilver cost.