SHIPPING POLICY
- Post Office Boxes OR Parcel Collect are not accepted for delivery
- When placing an order, the checkout system will provide a shipping cost for the goods. This cost is calculated according to the weight and dimensions of the goods. Ice Monster™ prefers to ship with CouriersPlease OR Fastway Couriers, but reserves the right to use alternate shipping methods.
- The goods are dispatched as soon as possible and couriers are used to get the orders to you. Pick up by the couirers is usually 2 days after the order. Orders from metro areas in Melbourne, Sydney and Brisbane are generally delivered within 2 or 5 business days after dispatch. Canberra orders are generally delivered within 3 to 5 days after Dispatch. Other states will usually take longer depending on the courier. Rural deliverys have extended delivery times.
- If the courier attempts delivery and the customer is not present to sign for the delivery the order may be returned to us in which case the delivery fee will not be refunded but we will refund for the items when returned to us by the courier.
- If an incorrect or incomplete address is provided to us and the parcel is returned to us then we will refund for the items but the delivery fee will not be refunded.
- If items need to be returned to us after gaining an authority from us, the cost will be paid by the customer for both the return and redelivery cost.