SHIPPING POLICY

  • Post Office Boxes are not accepted for delivery as Australia Post will not accept deliveried from couriers.
  • When placing an order, the checkout system will provide a shipping cost for the goods. This cost is calculated according to the weight and dimensions of the goods. Ice Monster™ prefers to ship with CouriersPlease OR Fastway Couriers, but reserves the right to use alternate shipping methods.
  • The goods are dispatched as soon as possible but usually within 1 or 2 days and couriers used to get the orders to you. Orders from Melbourne, Sydney and Brisbane are generally delivered within 2 or 3 business days after dispatch. Canberra orders are generally delivered within 3 to 5 days after Dispatch.  Other states will usually take longer depending on the courier. SA and WA are usually 6 to 7 days after dispatch.
  • If the courier attempts delivery and the customer is not present to sign for the delivery the order may be returned to us in which case the delivery fee will not be refunded but we will refund for the items when returned to us by the courier.
  • If an incorrect or incomplete address is provided to us and the parcel is returned to us then we will refund for the items but the delivery fee will not be refunded.
  • If items need to be returned to us after gaining an authority from us the cost will be paid by the customer for both the return and redeilver cost.